BGAN Update
Please be advised that the scheduled Service Outage is complete and the service is operational.
Inmarsat confirms that the transfer of broadband services in the Indian Ocean Region (IOR) from the Inmarsat-4 (I-4) F1 satellite to the I-4 F2 satellite will go ahead at 16:00 UTC on Friday, 6 February.
Once complete, the transfer will mark the end of the outage caused by the repositioning of the I-4 F2 satellite to 25 degrees East, affecting users of Inmarsat's BGAN, FleetBroadband and SwiftBroadband services in the following areas:
· BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland
· FleetBroadband - in a narrow strip of the east Atlantic Ocean
· SwiftBroadband - in a narrow strip of the east Atlantic Ocean.
Please note: this is a change to the previously published end-date for this outage, which was originally scheduled for 2 February. The outage will now end after the transfer of services from the I-4 F1 to the I-4 F2 satellite, starting at 16:00 UTC on 6 February.
At this time, 16:00 UTC on 6 February, those end-users currently receiving broadband services in the Indian Ocean Region through the I-4 F1 satellite will experience a short outage, scheduled to take place within a window of approximately one hour, while these services are transferred to the I-4 F2 satellite.
On resumption of service, all BGAN users in Africa, Europe, the Middle East and Asia (as far east as Bangladesh) will need to re-point their terminals at the I-4 F2 satellite in its new in-orbit location at 25 degrees East.
Before and during the outage, BGAN customers can use the latest version of BGAN LaunchPad to help determine the new location of the I-4 F2 satellite and to re-point their terminal in readiness for the re-commencement of service.
Users of Inmarsat's FleetBroadband and SwiftBroadband services will automatically lock on to the new satellite and need take no further action. However, some BGAN and FleetBroadband terminals may require software upgrades. End-users should contact their equipment supplier if unsure.
The transfer of broadband services to the I-4 F2 satellite, commencing at 16:00 UTC on 6 February, also marks the start of the second and final planned I-4 outage for these services, to enable the repositioning of the I-4 F1 satellite to 143.5 degrees East. This outage will last until 24 February, and will affect a limited number of BGAN, FleetBroadband and SwiftBroadband users in parts of Asia-Pacific.
More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support. Go to: Inmarsat Coverage.
Should you have any questions, feel free to contact us at any time.