Inmarsat Update - Final scheduled outages
Critical Information: First Outage
The transfer of broadband services in the Indian Ocean Region (IOR) to the I-4 F2 satellite is scheduled to proceed at 16:00 UTC on Friday, February 6.
Once complete, the transfer will mark the end of the first outage caused by repositioning. At this point, the I-4 EMEA (25E) will be in commercial service covering Europe, the Middle East and Africa.
BGAN, FleetBroadband and SwiftBroadband users who had been affected by the first outage will see a restoration of service.
Antenna Re-Pointing
The following users will have to manually re-point their antennas to the new I-4 EMEA satellite location at 25E (making sure there are no objects blocking line of sight):
BGAN users who were affected by the first outage
All IsatPhone and LandPhone users
FleetBroadband, SwiftBroadband and FleetPhone antennas will automatically track the new satellite and no user action is required.
Channel numbers for the various Inmarsat phone services remain as 38, 48 or 88. An updated channel number map can be downloaded here.
It is also important to note the following:
Users in the Indian Ocean Region (IOR) that currently receive services from the I-4 F1 satellite will experience an outage of approximately one hour beginning at 16:00 UTC on February 6. BGAN customers can use the latest version of BGAN LaunchPad to help determine the location of the I-4 F2 satellite. Some BGAN and FleetBroadband terminals may require software upgrades and end users should visit our Repositioning Page for more information.
Critical Information: Second Outage
The transfer of services to the I-4 F2 satellite that begins at 16:00 UTC on February 6 also marks the start of the second and final I-4 outage.
The second outage will last until February 24 and will affect a limited number of ISPS, BGAN, FleetBroadband and SwiftBroadband users in parts of the Asia-Pacific region.
Complete information on the repositioning process and its impacts is available via:
Customer Support Site