Repositioning Update
Please be advised that services in the
outage area caused by the repositioning of the Inmarsat-4 (I-4) F1 will be
restored at about 18:00 UTC on Tuesday, 24 February.
The services being restored
are:
· BGAN, FleetBroadband,
SwiftBroadband
· IsatPhone, LandPhone,
FleetPhone
Once service has been resumed, users
of Inmarsat's BGAN, IsatPhone and LandPhone services in the region will need to
re-point their antennas directly at the new in-orbit location of the I-4 F1
satellite at 143.5 degrees East.
Older BGAN terminals may also need a
software upgrade. End-users should contact their equipment supplier if
unsure.
During the outage, BGAN customers can
use the new version of BGAN LaunchPad to
determine the new location of the I-4 F1 satellite at 143.5 degrees East and to
re-point their terminal in readiness for the re-commencement of
service.
Users of Inmarsat’s FleetBroadband,
FleetPhone and SwiftBroadband services will automatically lock on to the new
satellite, and need take no further action. However, some FleetBroadband
terminals may require user intervention or software upgrades. Again, end-users
should contact their equipment supplier if unsure.
Distribution partners and service
providers contacted by end-users affected by the I-4 repositioning process are
requested to provide them with relevant information and
support.
More information about the
repositioning, including coverage maps and new versions of LaunchPad, can be
found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage
BGAN LaunchPad: http://www.inmarsat.com/Support/BGAN/LaunchPad.aspx
Should you wish to discuss this matter
further, please do not hesitate to contact Customer Service.