Inmarsat FleetBroadband Upgrade Notice
Inmarsat FleetBroadband Upgrade Notice
SAILOR FB250/500/Explorer 727 Firmware Update V 1.07
Critical Firmware Update!
Thrane & Thrane has released a new firmware version related to the repositioning of the satellites and their transmission frequencies. It is strongly recommended to upgrade all units as soon as possible.
The new firmware can be downloaded here.Units in the field can receive the new satellite positions and transmission frequencies from the satellite bulletin boards automatically, however, if a factory reset is performed the units will lose this information and as a result the terminal may fail to acquire the satellite.
BGAN traffic was successfully transferred from the I-4 F2 satellite at about 09:00 UTC, 7 January 2009.
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Reminder - +870 Single Inmarsat Country Code Effective 1 January 2009
Now that 2008 has drawn to a close, we would like to remind you of the following important changes to Inmarsat‘s service:.
+870 Single Inmarsat Country Code Effective 1 January 2009.
Beginning 1 January 2009 calls made to Inmarsat terminals from PSTN network services must be dialed using Inmarsat’s new single country code +870 or by using one of Vizada’s Fixed2Mobile Solutions. This code replaces the four Inmarsat ocean codes: +871, +872, +873 and +874. Any calls made using the old codes will fail to connect. Please read the attached PDF document for additional information..
Contact your Delta Wave account manager today to learn how your colleagues can ensure the quality of their calls to your satellite terminal(s) while increasing the cost-effectiveness of fixed-to-mobile calls by using Satellite Direct (R) and Satellite Direct Plus (R) services instead of country code +870. .
Satellite Direct® is a double-stage fixed-to-mobile service (with no monthly fees) which allows users to place calls from any landline or wireless phone to any satellite terminal. Satellite Direct Plus® is a single-stage fixed-to-mobile service and allows users to place calls directly to mobile terminals located anywhere in the world by simply dialing a pre-assigned terrestrial number..
Inmarsat I4 Satellite Repositioning to Began in January 2009.
Earlier last year we communicated news about the repositioning of Inmarsat’s I4 satellites in an effort to optimize the network and achieve global I-4 coverage. As a reminder, repositioning of the I-4 satellite occurred when the new I-4 F3 satellite entered service on 7 January 2009 at 98 degrees West, covering the Americas. Inmarsat is committed to making every effort to minimizing any impact on customers. However, the repositioning will require two service outages affecting a small number of broadband and satellite phone service users in two limited geographical areas..
I-4 F2: 7 January - 2 February 2009 .
o BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland .
o FleetBroadband - in a narrow strip of the east Atlantic Ocean.
o SwiftBroadband - in a narrow strip of the east Atlantic Ocean.
I-4 F1: 6 - 24 February 2009 .
Service outage in parts of Asia-Pacific for: .
o BGAN .
o FleetBroadband .
o SwiftBroadband, and .
o IsatPhone, LandPhone, and FleetPhone. .
Full global coverage will be introduced at the end of the repositioning process, on 24 February 2009..
Vizada Service Providers will need to remind customers using BGAN, IsatPhone and LandPhone services to point antennas to the new satellite location after repositioning of each satellite has been completed. Older BGAN terminals may also need an upgrade. FleetBroadband and SwiftBroadband terminals should re-point automatically to the satellite in its new location. However, some FleetBroadband terminals may require user intervention or software upgrades. Users of BGAN LaunchPad should ensure they have installed the most up-to-date version. .
For more information about the repositioning, including coverage areas and new versions of BGAN LaunchPad, go to www.inmarsat.com/coverage. For copies of the new coverage maps for the aeronautical and maritime services, please see the attached jpg files..
RBGAN Service Came to a Close.
Inmarsat’s R-BGAN service came to a close on 31 December 2008.
Inmarsat - Scheduled Outage Notification
SCHEDULED OUTAGE NOTIFICATION- Service Operational
Dear Distribution Partner,
Please be advised that as part of its satellite repositioning programme Inmarsat plans to restore all broadband services on the Inmarsat-4 (I-4) F2 satellite from 16:00 UTC on Friday, 6 February.
This is a change to the previously published schedule for users of the following services affected by the current outage on the I-4 F2:
* BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland
* FleetBroadband - in a narrow strip of the east Atlantic Ocean
* SwiftBroadband - in a narrow strip of the east Atlantic Ocean
Users in the above outage areas will have service restored at the same time as BGAN, FleetBroadband and SwiftBroadband traffic in the Indian Ocean Region (IOR) is transferred from the I-4 F1 to I-4 F2 satellite, currently scheduled to begin at 16:00 UTC on 6 February.
In a further change to the schedule, Inmarsat satellite phone services (SPS), including IsatPhone, LandPhone and FleetPhone, will transfer from the I-4 F1 to the I-4 F2 satellite at the earlier time of 08:00 UTC on 6 February.
Distribution partners and service providers are requested to update their websites and other repositioning documentation, and where possible to contact end-users likely to be affected by these activities.
You are reminded that the second and final outage, in parts of Asia-Pacific, caused by the repositioning of the I-4 F1 satellite to 143.5 degrees East, will also begin on 6 February, starting with SPS from 08:00 UTC and broadband services from 16:00 UTC.
More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
JRC Fleet Broadband Terminal Update
I would like to advise all partners that JRC has strongly recommended that Fleet Broadband JUE-250 mobile terminals requiring full global coverage should be updated to the new satellite map after the I-4 F2 satellite re-enters service at 25 degrees East on 6 February 2009.
Note: This bulletin supersedes the recent announcement of JRC FleetBroadband terminal software version 01.06, which has been recalled. The current approved terminal software version now reverts to 01.04.
Why is the update required? Inmarsat is repositioning the I-4 F2 and F1 satellites to optimise the network in readiness for the introduction of global FleetBroadband coverage. This repositioning process commenced on 7 January and is due to end on 24 February 2009.
Without the map update the JUE-250 will have access to Inmarsat's new I-4 Americas satellite at 98 degrees West, but NOT to the repositioned I-4 F2 and I-4 F1 satellites in their new locations at 25 degrees East and 143.5 degrees East respectively. This is due to incompatibility of satellite map management (location, frequencies and coverage area).
Therefore JRC strongly recommends that after (and only after) 6 February users and service providers install the JUE-250 Satellite Map Update Tool to enable them to update their terminal with the new satellite map.
When is the update required?
From 6 February 2009, the date the I-4 F2 satellite re-enters commercial service at 25 degrees East. At this point, from 16:00 UTC on 6 February, FleetBroadband traffic in the Indian Ocean Region will transfer from the I-4 F1 to I-4 F2 satellite.
Users in the Indian Ocean Region
For FleetBroadband terminals currently using the I-4 F1 in the Indian Ocean Region (IOR), the satellite map must be updated after 16:00 UTC on 6 February 2009, after the transfer of traffic has been completed. If the satellite map is updated before this time, user terminals will be unable to communicate in the IOR satellite area.
Users in the Asia-Pacific Region
FleetBroadband users are reminded that the second planned I-4 service outage begins in parts of the Asia-Pacific region from 16:00 UTC on 6 February, while the I-4 F1 moves to 143.5 degrees East. This is currently scheduled to last for 19 days, ending at 18:00 UTC on 24 February.
If a JUE-250 terminal's satellite map is updated before 6 February 2009, it will be unable to communicate with the I-4 F1 in Inmarsat's new Asia-Pacific coverage region after 24 February 2009. In this case, the satellite map must be re-installed after 6 February 2009.
Obtaining the update tool
The JRC FB250 terminal JUE-250 Satellite Map Update Tool is downloadable from the Inmarsat support website at:
For any queries, users are advised to approach their Inmarsat service provider for update support. It should be noted that if the JUE-250 Satellite Map Update Tool is downloaded over the air, it will add cost to users' airtime bills. The file size is around 1.5MB.
Customer queries relating to the terminal or tool should be addressed to the JRC contacts below.
JRC Europe:
Tel: +31 20 658 0750
Fax: +31 20 658 0755
Email:
JRC America:
Tel: +1 206 654 5644
Fax: +1 206 654 7030
Email:
marineservice@jrcamerica.com
Inmarsat Update
Dear Customer,
Please be advised that as part of
its satellite repositioning programme Inmarsat plans to restore all broadband
services on the Inmarsat-4 (I-4) F2 satellite from 16:00 UTC on Friday, 6
February.
This is a change to the previously
published schedule for users of the following services affected by the current
outage on the I-4 F2:
·
BGAN - in
·
FleetBroadband – in a narrow strip of
the east
·
SwiftBroadband – in a narrow strip of
the east
Users in the above outage areas will
have service restored at the same time as BGAN, FleetBroadband and
SwiftBroadband traffic in the Indian Ocean Region (IOR) is transferred from the
I-4 F1 to I-4 F2 satellite, currently scheduled to begin at 16:00 UTC on 6
February.
In a further change to the schedule,
Inmarsat satellite phone services (SPS), including IsatPhone, LandPhone and
FleetPhone, will transfer from the I-4 F1 to the I-4 F2 satellite at the
earlier time of 08:00 UTC on 6 February.
Distribution partners and service
providers are requested to update their websites and other repositioning
documentation, and where possible to contact end-users likely to be affected by
these activities.
You are reminded that the second and
final outage, in parts of Asia-Pacific, caused by the repositioning of the I-4
F1 satellite to 143.5 degrees East, will also begin on 6 February, starting with
SPS from 08:00 UTC and broadband services from 16:00 UTC.
Many
thanks
Kind
regards
BGAN Update
Please be advised that the scheduled Service Outage is complete and the service is operational.
Inmarsat confirms that the transfer of broadband services in the Indian Ocean Region (IOR) from the Inmarsat-4 (I-4) F1 satellite to the I-4 F2 satellite will go ahead at 16:00 UTC on Friday, 6 February.
Once complete, the transfer will mark the end of the outage caused by the repositioning of the I-4 F2 satellite to 25 degrees East, affecting users of Inmarsat's BGAN, FleetBroadband and SwiftBroadband services in the following areas:
· BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland
· FleetBroadband - in a narrow strip of the east Atlantic Ocean
· SwiftBroadband - in a narrow strip of the east Atlantic Ocean.
Please note: this is a change to the previously published end-date for this outage, which was originally scheduled for 2 February. The outage will now end after the transfer of services from the I-4 F1 to the I-4 F2 satellite, starting at 16:00 UTC on 6 February.
At this time, 16:00 UTC on 6 February, those end-users currently receiving broadband services in the Indian Ocean Region through the I-4 F1 satellite will experience a short outage, scheduled to take place within a window of approximately one hour, while these services are transferred to the I-4 F2 satellite.
On resumption of service, all BGAN users in Africa, Europe, the Middle East and Asia (as far east as Bangladesh) will need to re-point their terminals at the I-4 F2 satellite in its new in-orbit location at 25 degrees East.
Before and during the outage, BGAN customers can use the latest version of BGAN LaunchPad to help determine the new location of the I-4 F2 satellite and to re-point their terminal in readiness for the re-commencement of service.
Users of Inmarsat's FleetBroadband and SwiftBroadband services will automatically lock on to the new satellite and need take no further action. However, some BGAN and FleetBroadband terminals may require software upgrades. End-users should contact their equipment supplier if unsure.
The transfer of broadband services to the I-4 F2 satellite, commencing at 16:00 UTC on 6 February, also marks the start of the second and final planned I-4 outage for these services, to enable the repositioning of the I-4 F1 satellite to 143.5 degrees East. This outage will last until 24 February, and will affect a limited number of BGAN, FleetBroadband and SwiftBroadband users in parts of Asia-Pacific.
More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support. Go to: Inmarsat Coverage.
Should you have any questions, feel free to contact us at any time.
Inmarsat Update - Final scheduled outages
Critical Information: First Outage
The transfer of broadband services in the Indian Ocean Region (IOR) to the I-4 F2 satellite is scheduled to proceed at 16:00 UTC on Friday, February 6.
Once complete, the transfer will mark the end of the first outage caused by repositioning. At this point, the I-4 EMEA (25E) will be in commercial service covering Europe, the Middle East and Africa.
BGAN, FleetBroadband and SwiftBroadband users who had been affected by the first outage will see a restoration of service.
Antenna Re-Pointing
The following users will have to manually re-point their antennas to the new I-4 EMEA satellite location at 25E (making sure there are no objects blocking line of sight):
BGAN users who were affected by the first outage
All IsatPhone and LandPhone users
FleetBroadband, SwiftBroadband and FleetPhone antennas will automatically track the new satellite and no user action is required.
Channel numbers for the various Inmarsat phone services remain as 38, 48 or 88. An updated channel number map can be downloaded here.
It is also important to note the following:
Users in the Indian Ocean Region (IOR) that currently receive services from the I-4 F1 satellite will experience an outage of approximately one hour beginning at 16:00 UTC on February 6. BGAN customers can use the latest version of BGAN LaunchPad to help determine the location of the I-4 F2 satellite. Some BGAN and FleetBroadband terminals may require software upgrades and end users should visit our Repositioning Page for more information.
Critical Information: Second Outage
The transfer of services to the I-4 F2 satellite that begins at 16:00 UTC on February 6 also marks the start of the second and final I-4 outage.
The second outage will last until February 24 and will affect a limited number of ISPS, BGAN, FleetBroadband and SwiftBroadband users in parts of the Asia-Pacific region.
Complete information on the repositioning process and its impacts is available via:
Customer Support SiteI-4 Satellite Repositioning Changes to IP Address Range for BGAN, FBB and SBB
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BGAN LaunchPad Version 3.9.1 Now Available
Dear BGAN Customers,
BGAN LAUNCHPAD VERSION 3.9.1 FULL INSTALLER FOR WINDOWS XP AND WINDOWS VISTA
We are pleased to inform you that BGAN LaunchPad version 3.9.1 is now available for download from the Inmarsat website at GET IT HERE. You will also be able to download this release through the BGAN LaunchPad Update feature from the 27th April 2009. Please see attached briefing note for more information and installation instructions.
Inmarsat recommends that all customers install this release.
IMPORTANT - Software for Thrane and Thrane Sailor 250, 500 andExplorer 727 Case 293801
The latest Thrane & Thrane firmware (v1.09) is now available for download from the Inmarsat website at http://www.inmarsat.com/support/BGAN and http://www.inmarsat.com/support/fleetbroadband for the following BGAN User terminals:
o EXPLORER 727
o SAILOR 250 and 500
Inmarsat recommends users of the above terminals to immediately install v1.09 as it includes new features and critical bug fixes. For more information on this release please refer to the attached briefing note.
To register for this BGAN Software update email please complete the registration form on www.inmarsat.com/support/bgan
To unregister, email support@bganbss.inmarsat.com with the email subject 'Unregister_BGAN'. Should you wish to discuss further please do not hesitate to contact the customer service team either by email or via telephone on +44 (0) 207 728 1300.
Many thanks
Critical Firmware Upgrade for Thrane & Thrane Terminals
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TPC Accellerator 2
Inmarsat is planning to launch version 2 of its TCP Accelerator software at the end of November 2009.
TCP Accelerator v2 is an upgrade to the current version of TCP Accelerator v1, designed to enhance the performance of applications that use TCP (transmission control protocol).
TCP Accelerator v2 will deliver faster transfers of electronic files to and from BGAN User Terminals. Improvements will vary depending on the type of files sent. However, TCP Accelerator v2 is proven to enhance the throughput performance of compressible files, resulting in faster transfer times.
As with TCP Accelerator v1, a network version of this application will be installed on the BGAN network by upgrading the existing TCP Accelerator servers. In addition, end-users will need to install the client version of the software in order to gain the full benefit.
Distribution Partners and end-users are not required to modify their network. Inmarsat will be activating the new service for all APNs and will work with DPs to ensure there is no impact on our broadband services in the run-up to the end of November. TCP Accelerator v2 has been tested extensively on the Inmarsat shared infrastructure using common applications. No issues have been found. We will continue with a test campaign to ensure applications and services remain unaffected.
TCP Accelerator v2 will be available for download from the Support section of the Inmarsat website (www.inmarsat.com/support) for both Land Mobile (including Land Vehicular) and FleetBroadband user terminals. It will also available for download from the LaunchPad update server, accessible via both the BGAN and FleetBroadband LaunchPad.
Inmarsat will send a follow-up notification two weeks before the activation date to confirm service release.
New BGAN LaunchPad 3.9.3
Thrane 700 Software Update
Dear BGAN Customers
- Thrane and Thrane Explorer 700: software version 3.03.
We are pleased to inform you that Thrane and Thrane Explorer 700 software version 3.03 is released and available for download from the Inmarsat website at
http://www.inmarsat.com/support/BGAN
This release is a mediumpriority resolving packet loss issues with streaming. More information on this release can be found in the attached Technical Notification document. This release will be available for download within one week through the BGAN LaunchPad Update Service.
Thrane 727 Software Update
Dear BGAN Customers
- Thrane and Thrane Explorer 727: software version 1.11.
We are pleased to inform you that Thrane and Thrane Explorer 727 software version 1.11 is released and available for download from the Inmarsat website at
http://www.inmarsat.com/support/BGAN
This release is a medium priority offering Remote Management of the web interface and the correction of several known bugs. More information on this release can be found in the attached Technical Notification document. This release will be available for download within one week through the BGAN LaunchPad Update Service.
Inmarsat BGAN Launchpad version 4.0.0 Released
We are pleased to inform you that BGAN LaunchPad software version 4.0.0 has been released and is available for download from the Inmarsat website at
http://www.inmarsat.com/support/BGAN
This release is an installer of less than10MB and has additional languages of Chinese and Spanish. More information on this release can be found in the attached release notes. This release will be available for download within one week from the BGAN LaunchPad update server