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 Terminal Upgrade HNS 9250 and 9201

Posted in Hughes Product Bulletins (RSS), Stratos Bulletins (RSS)

Critical Upgrades for HNS Terminals


Hughes Network Systems recently released two important updates for the HNS 9250 and 9201 BGAN terminals.


These updates are in response to Inmarsat's I-4 F3 satellite repositioning. Downloading and installing these updates is critical to ensuring that your terminals continue to function correctly.


HNS 9250

Software Version 4.0.2.7


HNS 9201

Software Version 3.6.2.6


More information can be found in the service bulletins included with the downloads.

Posted on Thursday, January 15, 2009 by Tom Clark

 **Urgent Notification** HNS 9250 and 9201 Terminals - DO NOT UPGRADE

Posted in Hughes Product Bulletins (RSS), Stratos Bulletins (RSS)

**URGENT NOTIFICATION**

DO NOT Install HNS 9250 and HNS 9201 BGAN Terminal Upgrades


Stratos has just learned that there is a critical error in the recently released HNS 9250 and 9201 upgrade software. It is important that you DO NOT install these upgrades, as they will prevent you from being able to access the I-4 satellites.
 
Stratos will pass on updated information on these terminals as it becomes available from Inmarsat and Hughes and will also notify customers when the proper software upgrades have been tested and released.
 
Our apologies for any issues or confusion this may have caused. Should you acquire assistance, please contact your Stratos sales representative or Customer Support as follows:
 

Posted on Thursday, January 15, 2009 by Tom Clark

 FCC Approves Transfer Application (CNW Group via Yahoo! Finance)

Posted in General Industry News (RSS), Stratos Bulletins (RSS)

Stratos Global Corporation today announced that the US Federal Communications Commission has issued its order approving the transfer of Stratos' FCC licenses from an irrevocable trust, in which CIP Canada Investment, Inc. deposited Stratos' shares, to Inmarsat, plc.

"*"FCC Approves Transfer Application (CNW Group via Yahoo! Finance)

Posted on Saturday, January 24, 2009 by Tom Clark

 Critical Upgrades for HNS Terminals

Posted in Hughes Product Bulletins (RSS), Stratos Bulletins (RSS)

Critical Upgrades for HNS Terminals

Please be advised that Hughes Network Systems recently released two important updates for the HNS 9250 and 9201 BGAN terminals. The issue with the HNS 9201 terminal upgrade has been fixed with Software Version 3.6.2.8.


These updates are in response to Inmarsat's I-4 F3 satellite repositioning. Downloading and installing these updates is critical to ensuring that terminals function correctly with the new I-4 F3 satellite.


HNS 9250

Software Version 4.0.2.7


HNS 9201

Software Version 3.6.2.8


More information can be found in the service bulletins included with the downloads.

Posted on Tuesday, January 27, 2009 by Tom Clark

 I-4 Satellite Repositioning Changes to IP Address Range for BGAN, FBB and SBB

Posted in Inmarsat Service Bulletins (RSS), Stratos Bulletins (RSS)

Changes to Americas and Asia Pacific IP Address Ranges for BGAN, FBB and SBB



What changes are being made?


On Monday, February 16, 2009 Stratos will add a new range of IP addresses for the I-4 Americas and I-4 Asia Pacific satellites. For terminals in the Americas/AsiaPac footprint we are replacing European IP addresses with American IP addresses to meet customer requirements. While customers will not have to make any adjustments in the short term, it is important that they are aware of these changes.


How does this impact me?


Users in the EMEA region will not be impacted as their IP addresses are not changing.


For users in the Americas/AsiaPac regions, Stratos will implement a new range of IP addresses for RegularAccess and TransparentAccess. The current range is 212.165.64.0/20 and the new range will be 216.86.240.0/20. The immediate impacts for users in the Americas/AsiaPac regions are:

  • RegularAccess: The User Terminal will receive a private dynamic IP address. This is automatically translated into a public IP address which is shared by all users of RegularAccess. This public IP address will change and will be from the new range.
  • TransparentAccess Dynamic: For users that use a public dynamic IP address, new data sessions will automatically get a public IP address from the new range.
  • TransparentAccess Static IP:
    • Users with an existing static IP address in the Americas/AsiaPac regions will keep their current IP address. There is no change at this stage (see below for more information).
    • Users who require a new TransparentAccess public static IP address will automatically receive an IP address from the new range when they provision this in Stratos Dashboard.

 

Mandatory Changes for Users in the Americas/AsiaPac Footprint (Longer Term)


Stratos will continue to support the current European IP address range for 12 months for customers that use existing static IP addresses in the Americas/AsiaPac footprint. It is important that you change these IP addresses within the next 12 months using the steps listed below. Stratos will send out reminders in the final 6 months.


Also, customers that use their terminal in the Americas/AsiaPac footprint and have a static IP address from the European range can change to an address from the US range via Stratos Dashboard by going through the following steps on or after February 16:


<!--[if !supportLists]-->1.    <!--[endif]-->Retrieve the details of the User Profile for which you would like to change the IP address


<!--[if !supportLists]-->2.    <!--[endif]-->Change "static" into "dynamic" in the drop-down list for Americas/AsiaPac IP address


<!--[if !supportLists]-->3.    <!--[endif]-->Click OK and confirm the Order


<!--[if !supportLists]-->4.    <!--[endif]-->Once the order is completed, retrieve the details for the User Profile again


<!--[if !supportLists]-->5.    <!--[endif]-->Change "dynamic" into "static" again in the drop-down list for Americas/AsiaPac IP address


<!--[if !supportLists]-->6.    <!--[endif]-->Click OK and confirm the Order


Note: IP-ranges given here are valid now. Stratos reserves the right to change and expand public IP ranges for the BGAN family of services.

Posted on Tuesday, February 10, 2009 by Tom Clark

 Inmarsat buys Stratos Global (Washington Business Journal)

Posted in General Industry News (RSS), Stratos Bulletins (RSS)

Stratos Global Corp. was bought by a subsidiary of Inmarsat plc, a British a British mobile satellite company.

"*"Inmarsat buys Stratos Global (Washington Business Journal)

Posted on Thursday, April 23, 2009 by Tom Clark

 Stratos Planned BGAN Outage - 13 July

Posted in Stratos Bulletins (RSS)

Details:

Details:

PLANNED

LES ID:

BURUM LES (EMEA Only)

Direction:

ALL

Srvcs Affected:

Data Only

Location Problem/Reason:

Planned terrestrial network maintenance

Start Time(UTC):

13-JUL-2009 10:00

Estimated Time of Restoration(UTC):

13-JUL-2009 11:00

Posted on Friday, July 03, 2009 by Tom Clark

 Stratos Planned BGAN Outage - 9 July

Posted in Stratos Bulletins (RSS)

Details:

Details:

PLANNED

LES ID:

BURUM LES

Direction:

ALL

Srvcs Affected:

Data Only

Location Problem/Reason:

Planned terrestrial network maintenance

Start Time(UTC):

09-JUL-2009 10:00

Estimated Time of Restoration(UTC):

09-JUL-2009 11:00

Posted on Friday, July 03, 2009 by Tom Clark

 Planned BGAN and FB outage - 13 July, 2009

Posted in Stratos Bulletins (RSS)

Planned Outage Advice - Update

BGAN

Report Date (UTC): 13-JUL-2009 13:27

Reference Number: 3559170/1

Please be advised that due to terrestrial network maintenance, there will be a planned interruption of the following service(s): BGAN, Fleet Broadband, Swift Broadband. As a result, customers may experience an inability to connect. Existing and new connections will be unavailable.

This is a revised notice for the original planned notice. Please note that time of restoration has been extended to 1400 UTC.

________________________________________

Details:

Details: PLANNED

Ocean Region: EMEA

Direction: ALL

Srvcs Affected: Data Only

Location Problem/Reason: Terrestrial Network \ Planned Maintenance

Start Time(UTC): 13-JUL-2009 10:00

Estimated Time of Restoration(UTC): 13-JUL-2009 14:00

________________________________________

We apologise for any inconvenience you may experience with your communications during this service interruption.

For further information or assistance please contact our 24/7 Customer Service Centre or visit us at www.stratosglobal.com.

Regards,

Stratos Customer Support

_______________________________________________

Toll Free North America: 1 800 563 2255

Worldwide: +1 709 748 4226

Facsimile: +1 709 748 4320

E-mail: support@stratosglobal.com

Web Site: www.stratosglobal.com

Posted on Monday, July 13, 2009 by Tom Clark

 Planned Outage Advice - Stratos - BGAN - 13-AUG-2009

Posted in Stratos Bulletins (RSS)

Planned Outage Advice - New

BGAN

Report Date (UTC): 05-AUG-2009 14:29

Reference Number: 3582271/1

Please be advised that due to a network upgrade, there will be a planned interruption of the following service(s): BGAN, Fleet Broadband, Swift Broadband. As a result, customers may experience a loss of connectivity on packet switched services.

New and existing packet switched data connections will be unavailable during the specified time frame in the Americas and Asia Pacific regions. Voice, ISDN, and SMS services will not be affected by the network maintenance.

________________________________________

Details:

Details: PLANNED

Regions/Spots Affected: Americas and Asia Pacific

Direction: ALL

Srvcs Affected: Data Only

Location Problem/Reason: Terrestrial Network Maintenance

Start Time(UTC): 13-AUG-2009 13:00

Estimated Time of Restoration(UTC): 13-AUG-2009 14:00

Posted on Thursday, August 06, 2009 by Tom Clark

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